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FAQ – Karavanly
About Karavanly

Karavanly is the new hop-on hop-off option to travel around Georgia and Armenia. It is a flexible and convenient ride which combines transport and tour, and connects not only popular destinations but also lesser-known/harder-to-reach locations. Karavanly is an entire experience of its own linking up a variety of interesting visits, scenic stops and fun activities, something that you will hardly be able to see, to do and to experience otherwise by traveling on you own or with common group tours. Each of our well-crafted routes embodies a balanced mix of nature, history, cuisine and tradition, offering you a diverse experience and refreshing journey throughout the country.

A hop-on hop-off bus travels a specific route with designated stops. You can get off at those stops and spend as much time as you want, and then board the following bus whenever you want to continue the ride to the next stop. There is no limit on the number of times you can hop-on and hop-off. You can hop off at every stop if you want to.

The pickup point of your ride will be shown on your ticket. During the booking process, you will be asked to select from the pick-up/drop-off points available for each leg of your journey. Show up at the selected location at the scheduled time, our crew will be there to welcome you on board.

To hop-off at any stop along the route:

      • Pick the travel date of your next ride (when you hop back on to continue your journey) via Book Now/Login at least 24 hours before your next departure; or
      • Tell the on-board guide that you want to stay longer at the place where you hop-off, and he/she will update the travel date of your next departure for you.

To hop back on and continue your ride:

      • Simply update the travel date of your next ride (when you hop back on to continue your journey) via Book Now/Login at least 24 hours before your next departure.
      • Show up at the selected location at the scheduled time, our crew will be there to welcome you on board again.

Your Karavanly pass includes:

      • comfortable transport
      • English-speaking local guide
      • interesting visits and scenic stops
      • home lunch at a local family
      • pickup and drop-off at a central location of your choice
      • all entrance fees
      • 18% VAT

You choose your pass based on:

      • where you want to go and what you want to do
      • how much time you have
      • where you start and end your journey

Check out our How It Works page.

Karavanly travels to Kutaisi, Borjomi, Vardzia, Chiatura, Gori, Mtskheta, Tbilisi, Gudauri and Kazbegi. Between those major destinations, we stop by smaller places such as Ubisa, Atskuri, Akhaltsikhe, Nikortsminda, Ambrolauri, etc.
In addition, Karavanly travels between Tbilisi (Georgia) and Yerevan (Armenia), passing through Alaverdi, Mount Aragats area, Sevan and Dilijan.

For more details on our destinations and stops along the way, please see our Passes and Routes.

Karavanly is a great travel option for all ages and backgrounds. Solo travelers, couples, groups of friends and families from various parts of the world with different pace and style of travel are welcome to join our journey through Georgia and Armenia.

Considering the visits and activities along our routes, the minimum age of passenger is 7. Minors must travel with a legal guardian at all times for their own safety and there must be at least one legal guardian for every two minors.

 About My Booking

You can book your pass on our booking page. Our online booking system accepts payment by major credit cards. Rest assured that your credit card details are handled by certified payment processor.

You will receive a confirmation email within 2 hours confirming your purchase. Alternatively, your booking confirmation is available for download after the payment page on our online booking system.

Passes/seats are open for reservation up to 24 hours before departure (subject to availability). However, it is recommended to reserve your pass at least 3 days in advance to ensure that you can get a seat on the route you like for the date you like to travel.

Simply i) click the “View Booking” button in your reservation email, or ii) go to Book Now/Login at the top right corner of our website to access your account, and make the changes through our system.

All changes to your itinerary have to be made through our system at least 24 hours before your upcoming departure. If for some reason you need a last minute change, please contact us directly so that we can help you the best we can.

All changes to your itinerary have to be made through our system at least 24 hours before your upcoming departure. If for some reason you need a last minute change, please contact us directly so that we can help you the best we can.

You will be charged a no-show penalty of USD50 in order to reschedule a missed departure. The penalty doubles if no-show occurs more than once.

As long-term travelers ourselves, we know that sometimes things just don’t go according to your plan when you are on the road. Should such situation occur, no-show penalty could be waived and other accommodation could be arranged (e.g. extension of the pass validity, pass transfer to a friend, or re-travel on part of the trip) at our discretion upon receiving relevant proof and/or supporting document.

The following cancellation fees will be charged to cover relevant operational costs incurred in your purchase and refund –

      • more than 7 days before departure: 20% of the ticket price
      • 3-7 days before departure: 50% of the ticket price
      • less than 48 hours before departure or after departure: 100% charge (i.e. no refund) of the ticket price

Don’t forget that all our passes are valid for one year (from the initial travel date you purchased). While you may need to cancel your trip now, you don’t need to cancel your pass. Instead, simply access your account through Book Now/Login and change the date of your travel.

If the transaction was unsuccessful,

      • check if you have an interrupted internet connection
      • change to a different browser
      • try a different card

If it still isn’t working, don’t stress, contact us and we will help you the best we can.

It is the same as individual booking expect that you enter personal details of both of you/everyone in the group. When you make such group, you will always travel on the same bus, and any changes made to your itinerary will apply to everyone on that booking.

About My Trip

Go to the Timetable page on our website, or refer to your reservation email, or check your itinerary by logging in your account.

During the booking process, you will be asked to select from the pick-up/drop-off points available for each leg of your journey. 

For a list of pickup points at your choice, please see our Timetable and Pick-up Locations page.

See our suggested plan of each pass. Or use it as a skeleton and check out the optional activities available at each stop to decide how long to stay at each place.

Those who are short on time can simply follow the minimum itinerary of each pass.

  • Pick the travel date of your next ride (when you hop back on to continue your journey) via Book Now/Login at least 24 hours before your next departure; or
  • Tell the on-board guide that you want to stay longer at the place where you hop-off, and he/she will update the travel date of your next departure for you.

Simply update the travel date of your next ride (when you hop back on to continue your journey) via Book Now/Login at least 24 hours before your next departure.

As a cultural experience and a way of giving back to local communities, home lunch at a local family is included on each route. Some routes also visit traditional bakery or cuisine workshop or stop by a market, where you can grab some snacks as you like.

No. You only need to carry all your bags with you when you hop off at a stop where you are spending the night. Otherwise, all you need to take is your camera and other valuable belongings. Your large bags will be securely stored and locked in the bus while you are out there visiting.

This is exactly one of the advantages of Karavanly over doing stopover trips with public transport by yourself – we take the hassle and burden off your shoulder for you to enjoy your visit freely without worries.

For the convenience of our riders and our crew, no oversized baggage will be accepted.

For your safety and comfort, disturbing or dangerous behaviors, smoking, alcohol, drugs, illegal substances and animals are prohibited on board.

Minors must travel with a legal guardian at all times for their own safety and there must be at least one legal guardian for every two minors.

According to Georgian legislation, inbound travelers should have travel and health insurance policy valid throughout the territory of Georgia for their entire period of stay in the country. Those without travel insurance may risk refused entry to the country at their sole responsibility.

However, we strongly recommend taking out personal travel insurance that best suits your needs whenever you travel. While all care will be taken, Karavanly will not be held liable for any lost or damaged property, sickness or injury that may occur during your trip in Georgia.

Your Karavanly travel pass does not include any accommodation or flights. This leaves you the flexibility to choose the accommodation and flights that match the comfort level, style and budget you want. Talk to us if you need any advice. We are happy to help.

About Georgia

Georgian is the mother tongue and official language of Georgia. Many speak Russian as well. English is spoken by service staff in major tourist areas and by younger generation.

Georgian currency is Lari (₾) and is denoted by GEL.

Most people do not need a visa to visit Georgia. For more details, please visit the Ministry of Foreign Affairs of Georgia website.

For those who want a detour to Armenia, please visit the Ministry of Foreign Affairs of Armenia website for entry requirement.

We provide visa support service to Karavanly riders who need a tourist visa. Please see add-on options in the booking process or contact us for more information.

Check out our Travel Reads tailored for you to make the most out of your trip in Georgia!

For general Terms and Conditions, please see here.

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